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TERMS
| Terms of Sale All sales are final. Full payment for printing, graphic design, bindery, shipping and handling is required before any work can begin. Print jobs sent to press or printed on paper, are non-refundable. Turnaround Time We do not guarantee turnaround time. Our process takes one to two business days for production excluding shipping. Factors such as mechanical breakdowns and shipping company practices are out of our control and we can not be held responsible if they affect a shipment from arriving "on time". For this reason, we do not "guarantee" when a package will get there, however you do have our promise to do "everything that is reasonably possible" to get your package to its final destination in a speedy fashion. Orders submitted Saturday or Sunday will be processed on Monday. Refund Policy Refunds must be requested the same business day before the printing process begins. If an order is canceled the following day and the printing process has not begun, a 3% surcharge will apply. The 3% surcharge will not apply on orders canceled the same day that have not gone through the printing process. The printing process includes layout, color format check, raster image processing, creation of CMYK press plates, and printing on paper. Changing Files Once a job has been sent to press, the process is final and changes can not be made. Complaints All complaints must be registered within 24 hours of delivery. We reserve the right to judge what is a manufacturing error and defect. Color Proofs We are not responsible for color variations between submitted images and final prints. If your job is color critical, you must request a color proof which is an additional service not included in the prices advertised on this website. If you have purchased our color proof service and received prints that do not resemble the color and/or positioning on the final proof – we will reprint the job at no charge. We reserve the right of final judgment in matching the color proof to the prints. Your Artwork You are 100% responsible for the accuracy of your artwork. Please proofread all text, make sure images are high resolution (300 dpi), and CMYK color format. If you are submitting a postal mailer, please be aware postal regulations change constantly, thus you are 100% responsible for complying with current mailing restrictions in postcard mailer-side layouts. Check with your local Post Office for the latest updates. Sales Tax All sales tax (6%) on purchases are included based on a MichiganTax. If a customer is tax exempt, the exemption certificate must be sent or faxed to us. Indenification The customer will indentify and hold harmless the printer, GreenlightPrint.com , from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order. Delivery GreenlightPrint.com assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Orders shipped by Air Cargo (i.e., Delta Dash) must be picked up at the airport. Delivery to your door is not included or available when you select Air Cargo (Delta Dash). For more info, email us at customerservice@greenlightprint.com or CALL US AT 313.304.0916 |